CUSTOMER CONTACT REPRESENTATIVE | Advantage Ford

  • Wood Automotive Group
  • Advantage Ford, Macleod Trail Southeast, Calgary, AB, Canada
  • Nov 03, 2019
Full time Administration Customer Service General

Job Description

Wood Automotive Group has an opportunity for a Customer Contact Representative to join our Service team at one of Calgary’s busiest Ford Dealerships! Advantage Ford is all about team, developing our employees, training, and support. If you are outgoing, positive and love people and want to be part of creating an unrivaled service experience for our valued clients apply today!

The Customer Contact Representative serves a variety of supporting roles, with their primary focus being timely outbound communications and booking of customers who have special parts orders, outstanding recalls, or maintenance due, with our service department.

ESSENTIAL DUTIES:
· Work in collaboration with all other department managers and staff

· Strong communication skills and highly driven, customer focused

· Adopt and demonstrate good time management, ability to work with little supervision

· Place outbound communication by phone, email or text on special ordered parts that are ready

· Book Service Dept. appointments accurately to set up the positive customer experience in shop

This position also has availability for part-time hours. Varied shifts including mornings, afternoons, evenings and weekends may be required in order to make contact with an appropriate number/percentage of the customer base that we seek to contact at a given time.

About the Benefits

This is your opportunity to join a leader in the automotive sales & service industry. Wood Automotive Group believes in hard work, honesty, and collaboration. Every member of the team is valued and recognized for their contributions to the overall success of the business. Wood Automotive Group is committed to building from within and recruitment objectives are focused on finding the right cultural fit. People are their greatest asset and they seek those who want to truly develop a career with a growing organization.

To support their goal of building and retaining great staff, Wood Automotive Group offers competitive salaries and wages, outstanding benefits, a pension plan with employer contributions and opportunities for growth and advancement.

If you are looking for a great opportunity to grow your career with an award-winning organization, apply today!