Business Development Service Representative | Mercedes-Benz Newmarket

  • Zanchin Auto Group
  • Mercedes-Benz Newmarket, Mulock Drive, Newmarket, ON, Canada
  • Apr 24, 2021
Full time Business Development Centre (BDC) Customer Service Parts & Accessories Department Service Department

Job Description

Mercedes-Benz Newmarket is currently looking to add a BDC Service Representative to their growing team! The successful candidate will be energetic, have great communication skills and eager to work!


  • Follow-up with customers 24 hrs after booked and completed service appointment
  • Manager the overflow of incoming service phone inquiries and appointment requests
  • Book service appointments
  • Follow-up with customers who are past-due on regular service appointments
  • Provide insight and knowledge to customers on marketing programs
  • Winter Tire campaign
  • Spring Service campaign
  • Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance
  • Provide relief at the reception desk when required
  • Provide superior customer service and achieve the highest degree of customer satisfaction
  • Other duties as required


  • Excellent customer relationship skills
  • Self-starter, motivated and success-driven
  • Confident, positive and high energy presence
  • Strong communication skills
  • Reliable



The Zanchin Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations for disability during the recruitment process, please indicate this in your application.

*All candidates must be eligible to work in Canada. We thank all applicants for their interest, however, only those selected for an interview will be contacted