• Pfaff Automotive Partners
  • Pfaff Leasing, Auto Park Circle, Woodbridge, ON, Canada
  • Mar 07, 2021
Full time Administration Customer Service General Leasing

Job Description

Pfaff Automotive

The Company - Our culture, our team

At Pfaff Automotive Partners, we’re united by a passion for cars. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.


The Role

Reporting to our General Sales Manager, we are searching for a polished and professional Full Time Leasing Administrator/Receptionist for our head office on Vaughan, Ont. This position is responsible for the solicitation, development and booking of new leasing business through effective sales techniques and relationships with prospective lessees. Although no two days are the same, your day to day responsibilities may look like this:

Primary Responsibilities

· Develops individual sales goals and objectives in collaboration with the Leasing Manager.

· Continuously strives to improve the customer satisfaction ratings.

· Understands, keeps abreast of, and complies with federal and provincial regulations that affect leasing sales.

· Assists the Leasing Manager with developing advertising initiatives and other promotions.

· Initiates the sales process through prospecting for retail customers via the internet and website.

· Manages and maintains the content of the leasing website.

· Develops and builds relationships with numerous sources of new business and meets with prospects to explain leasing services; rates, terms and the advantages of lease agreements.

· Ensures all referrals are followed-up in a timely manner.

· Sources vehicles for customers and consults with the Leasing Manager on pricing etc.

· Structures and closes the lease transaction including lease portfolios as per company policies and procedures.

· Re-leases orphan customers.

· Reviews customer contracts and resolves discrepancies.

· Ensures all customers enquiries and questions are responded to in a timely manner.

· Prepares documents, reports etc. as required.

· Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.

· Maintains customer and company confidence by keeping information confidential and secure.

· Maintains a positive working relationship with team members and management in a team environment.

· Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness at all times.

Required Skills and Experience

Required Skills and Experience:

· A minimum of 2 to 3 years in a sales role in the automotive leasing sector

· Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorer, Outlook and Accounting software

· Excellent interpersonal, communication (verbal & written English) and customer service skills

· Excellent sales skills and a commitment to sales systems and objectives

· Ability to work independently and cohesively with employees and managers as part of a team

· Excellent problem-solving skills in order to resolve customer issues

· Ability to work efficiently and effectively under pressure with simultaneous deadlines

· An inherent affinity towards automobiles

· Ability to maintain confidentiality of pertinent data

· Valid Ontario Drivers License and a Clean Abstract

· Ability to drive manual transmission

· OMVIC Certification

Pfaff’s Competitive Benefits

Pfaff’s Competitive Benefits:

Discounted programs to enhance employee experience
Enhanced vacation policy, based on tenure
Track Days & Budget Car Track Challenge
Seasonal Employee Events
Support in career advancement
Robust training and development programs
Company paid Life Insurance, Accidental Death & Dismemberment
Comprehensive Health & Dental and extended Health Care
Employee Assistance Program
Tuition Reimbursement
If you are passionate, customer focused and thrive in a team environment, apply via this advertisement.

We thank all applicants for their response; however only those considered for an interview will be contacted.

*Pfaff Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.