• Pfaff Automotive Partners
  • Pfaff Audi, Jane Street, Vaughan, Concord, ON, Canada
  • Mar 07, 2021
Apprentice Service Department

Job Description

Pfaff Automotive

Pfaff Audi in Vaughan is expanding and growing their team. We are actively searching for a polished and professional Apprentice Technician.

This position is responsible for carrying out the directions given to perform work under the Provincial Apprenticeship Training Program including a wide range of automotive service and mechanical repair duties. Hours worked and applied to work are credited toward full journeyman certification.


Pfaff Automotive Partners Inc. is a group of automotive enthusiasts who share a passion for cars, motorcycles and motorsports. Pfaff is voted one of Canada’s Best Managed Companies 9 years in a row and is a two-time winner of the Canadian AutoWorld Dealership Employer of Choice awards (CAWEOC).

Primary Responsibilities

Diagnoses and performs work as outlined on repair order under the supervision of a Licensed Technician with efficiency and accuracy, in accordance with dealership, factory and warranty policies and procedures.
Discusses any problems related to the repair with Their supervising Technician or Service Manager.
Communicates with Parts Department to obtain needed parts.
Saves and tags parts of the job if under warranty or if requested by customer.
Examines assigned vehicle to determine if further safety or service work is required or recommended.
Informs the Service Advisor of any additional repairs needed or advised.
Documents all work performed and recommended on the repair order.
Reviews all repairs with a Supervising Technician.
Road tests vehicles after repairs are completed, to ensure that the repairs have been properly done, and that the repair answers the concerns as stated on the work order.
Greets customers when in service bay ensuring optimum customer service and explaining the “Why’s?” and “How’s?” of the problem.
Understands and keeps abreast of manufacturer technical bulletins and vehicle regulations.
Ensures that customer cars are kept clean. Notifies Service Advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
Performs basic equipment Maintenance and maintenance records.
Attends all training courses as requested by Service Manager.
Shuttles vehicles into and out of service area.
Maintains complete knowledge of and complies with company and departmental policies, procedures and standards.
Maintains customer and company confidence by keeping information confidential and secure.
Maintains a positive working relationship with team members and management in a team environment.
Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness at all times.

Required Skills and Experience

Completion of high school diploma or vocational equivalent
Must be enrolled in an accredited provincial journeyman’s program with the goal to earn full journeyman certification as an automotive repair technician (310S) or provincial equivalent.
Responsible to maintain any required Licences and Certifications.
Working knowledge of technical repairs and procedures.
Knowledge of Provincial Safety Standards concerning the performance and area of position responsibility.
Ability to drive manual transmission.
Ability to work cohesively with employees and managers as part of a team.
Excellent interpersonal and customer services skills.
Must be able to communicate (verbal and written) in English fluently.
Ability to work efficiently and effectively under pressure with simultaneous deadlines.
Detail oriented and excellent organizational and multi-tasking skills.
Mechanical aptitude and quality orientated.

Pfaff’s Competitive Benefits

Discounted programs to enhance employee experience
Enhanced vacation policy, based on tenure
Track Days & Budget Car Track Challenge
Seasonal Employee Events
Support in career advancement
Robust training and development programs
Company paid Life Insurance, Accidental Death & Dismemberment
Comprehensive Health & Dental and extended Health Care
Employee Assistance Program
Tuition Reimbursement
If you are passionate, customer focused and thrive in a team environment, apply via our website or this advertisement.

We thank all applicants for their response; however only those considered for an interview will be contacted.

*Pfaff Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.


Pfaff Automotive Partners