SERVICE ADVISOR | Planet Ford

  • Performance Auto Group
  • Planet Ford Inc., Canam Crescent, Brampton, ON, Canada
  • Mar 01, 2021
Full time Customer Service Service Department

Job Description

When its comes to Fords, Planet Ford is a king in the industry. Rated one of the top 25 dealerships in Canada, we have a proven track record for quality and service for the last 15 years.

Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.



Planet Ford is currently seeking an experienced Service Advisor to join their dynamic team. The successful candidate will be responsible for identifying, recommending and documenting service maintenance and repairs for customers. The candidate will be responsible for receiving customers in a courteous, professional manner and delivering the personalized service that exemplifies our dealerships. The ideal candidate will have exceptional customer service and communication skills.

About you.

You are friendly, hard-working and motivated to join our high volume dealership. Planet Ford works together at being the best while maintaining a happy, family like environment. You are positive, empathetic and a problem solver when dealing with guests. Joining our team will give you the chance to be coached by the best and celebrated for your successes.

 

Here’s what you’ll deliver:

  • Identifying, recommending and documenting service maintenance and repairs for customers.
  • Greeting customers in a courteous, professional manner. 
  • Delivering personalized service that exemplifies our dealerships.
  • Working with technicians to identify required maintenance and repairs.
  • Preparing repair orders, updating database with relevant details of orders, and closing orders by providing appropriate repairs and services.
  • Providing service recommendations and estimate costs to customers.
  • Performing road tests of customer vehicles to assess customer concerns 
  • Ensuring customer satisfaction meets company and manufacturers’ standards. 
  • Striving to meet the department’s repair order production standards.
  • Perform other Service related duties as required by management.



What you need to succeed:

 

  • Minimum 1-2 years of Service Advisor experience in the automotive service industry.
  • ADP experience preferred.
  • Professional, friendly and customer oriented with high emphasis on good CSI and selling capabilities.
  • Ability to sell and recommend maintenance and repairs to our loyal customers.  
  • Strong computer skills.
  • Good communication skills and attention to detail.
  • Must have the ability to multi-task and work under pressure.

 

What’s in it for you?

  • Excellent management support and guidance
  • Opportunities through our Internal career mobility program
  • Access to health, dental and vision insurance
  • Disability, critical illness and life insurance for the unexpected
  • Our Employee Assistance Plan (EAP) for you and your family's wellness
  • Discount on vehicles, service and parts for you and your family
  • Discounts to retailers and service providers across the country
  • Free and engaging employee events 
  • Did we mention we love giving back to our communities?!

Performance Auto Group is a leading automotive company in Southern Ontario with over 1800 employees, 22 brands and 30 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

 

Performance Auto Group is an Equal Opportunity Employer. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available for all parts of the recruitment and selection process. Applicants may request any accommodation needs required.

 

No Phone Calls please. We thank all applicants, however only those contacted for an interview will be considered.