Job Description
At Performance Acura we are committed to guest service. A proud recipient of the Acura Client Experience (ACE) award for service, we go the extra mile in providing care to everyone who walks through our doors.
Part of the Performance Auto Group, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.
Performance Acura is currently seeking a Service Advisor to join our dynamic team in St. Catharines. The ideal candidate will be responsible for identifying, recommending and documenting service maintenance and repairs for customers in a fast paced environment.
About you.
You are motivated, dedicated and ready to join one of the highest rated dealerships in all of Canada. Performance Acura is passionately committed to guest service and fosters an environment that is positive and upbeat. We believe in sharing our expertise and experience to help you grow your career in automotive. We’re looking forward to having you on board!
Here’s what you’ll deliver:
- Work with technicians to identify required maintenance and repairs.
- Prepare repair orders, enter them into the database system and close the orders by providing appropriate repairs and services.
- Provide service recommendations to customers including estimating costs.
- Perform road tests of customer vehicles to assess customer concerns.
- Ensure customer satisfaction meets company and manufacturers standards.
- Strive to meet the department's repair order production standards.
- Other service related duties as required.
What you need to succeed:
- 1-3 years of service related experience.
- Valid Ontario driver’s license with a clean driving record.
- Excellent customer service and communication skills.
- Strong multitasking and computer skills..
- Previous Acura/Honda Service Advisor experience an asset.
- ADP dealer software and CDK experience is a definite asset.
What’s in it for you?
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?!
Performance Auto Group is a leading automotive company in Southern Ontario with over 1800 employees, 22 brands and 30 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
Performance Auto Group is an Equal Opportunity Employer. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available for all parts of the recruitment and selection process. Applicants may request any accommodation needs required.
No Phone Calls please. We thank all applicants, however only those contacted for an interview will be considered.
Since 1964, Performance Auto Group has built a reputation as one of Canada's leading automotive groups. Our dealerships are amongst the highest volume stores in Ontario, and have consistently received top recognition for providing outstanding care to every guest.
We offer you an elevated level of service at our state-of-the-art dealerships, and our first priority is to provide you with an exceptional experience.
Group founder Sam Alizadeh's favorite saying was always, "every customer is entitled to the same great experience." This philosophy drives all of our operations, and is the reason we have become known for great customer care.