• Cox Automotive Canada
  • Remote (Montreal, QC, Canada)
  • Jan 23, 2021
Full time Customer Service General

Job Description


Primary Location: Montreal QCMontrealQC, CA

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 208587



*This is a remote position*



About Canada provides an integrated platform of Advertising, Website and Managed Services products which allow OEMs, dealer groups, retailers, and agencies to leverage advanced digital technology and data to better engage and connect with their customers. The company practices a deep commitment to its culture of innovation, with a focus on health and wellness, making it one of the most desirable places to work, and a valuable partner for automotive retailers. In Canada, is managed by Dealertrack Canada. For more information, visit


Job description:

The Web Implementation Specialist's main  focus will be to build, configure and make site upgrades according to the requirements defined in the sales contract and client needs based on statement of work.  


Key Responsibilities:

  • Prior to account setup/website configuration, review sales contract to uncover potential issues/roadblocks
  • Work with Sales/Billing to ensure contract accuracy and address any solution gaps prior to account setup/ website configuration
  • Welcome new clients, gather dealership requirements and set expectations on what to expect throughout the build process
  • Setup website and associated features as per sales agreement and coordinate setup for inventory data feeds
  • Set up­­­­ services
  • Proactively identifying implementation issues and risks, and taking appropriate steps to resolve them
  • Work closely with clients to present key elements of website design and functionality and provide updates on project status at all phases of production.
  • Maintain positive client sentiment through project launch and stabilization
  • Manage the communication with clients to ensure project goals are met according to plan
  • Coordinate with internal stakeholders to ensure project completion
  • Demonstrate project awareness by ensuring all key milestones are complete in full for each project and all client communication is documented
  • Meet role specific KPI’s regarding average monthly throughput, velocity, quality, client engagement and client sentiment
  • Be familiar with operational structure of a dealership and advise on digital marketing best practices to drive leads and support branding objectives
  • Proactively develop and maintain knowledge and skills related to technology, tools and products (new releases, updates, etc.)
  • Digital Retailing setup and dealer training
  • Maintain project status updates in Salesforce (CRM)



  • Bilingual French/English required
  • BA or BS in relevant field, or an equivalent combination of experience and training
  • Basic to intermediate experience with web production technique is required
  • Demonstrated knowledge and experience with content management systems required
  • +1 years in a client facing role
  • Demonstrated knowledge of web based applications and common Internet protocols and conventions (web browsers, email, HTTP, FTP)
  • Basic knowledge of web display languages (HTML, CSS) and web development techniques and technologies (XML, JavaScript, Velocity, MySQL)
  • Proficient in MSOffice applications (Word, Excel)
  • Excellent communication skills – capable of facilitating and directing discussion in a consultative manner
  • Must be collaborative, friendly, creative, entrepreneurial and passionate about the automotive industry with respect to e-commerce & technology.
  • Above average ability to multi-task proactively in response to issues as they arise
  • Technical Skills:  Well versed in MS Office (Word, Excel, PowerPoint and Outlook), Sales Systems

What we offer:

  • Full time employment with one of the global leaders in automotive remarketing realm
  • 5 weeks paid vacation per year
  • Generous Insurance plan paid by Cox Automotive Canada (medical, dental, life, disability).
  • RRSP contribution plan
  • Venngo Discount programs
  • Fast paced, multicultural work environment
  • Career pathing – opportunity for development and advancement within Cox Automotive family of companies
  • Opportunity for involvement with local communities though company sponsored volunteering program
  • Cox Automotive Canada was named one of Greater Toronto's Top Employers of 2020


Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like, Manheim and vAuto.


About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at   

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.


Job ID: 208587