REPRÉSENTANT DU SUPPORT TECHNIQUE BILINGUE / BILINGUAL TECHNICAL SUPPORT REPRESENTATIVE | Dealer.com

  • Cox Automotive Canada
  • Montreal, QC, Canada
  • Jan 23, 2021
Full time Customer Service General

Job Description

 
 

Primary Location: Montreal QCMontrealQC, CA

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 208611

 

 

Dealer.com, une marque automobile de Cox Automotive Canada, est actuellement à la recherche d'un Représentant au support technique bilingue avec une expérience en dépannage pour se joindre à notre équipe

Notre équipe d'assistance aux concessionnaires rend les choses plus que justes pour nos clients. Dans notre équipe, l'aptitude technique est importante, mais aussi une bonne attitude, un esprit collaboratif et un esprit curieux.

Les représentants de l'assistance travaillent avec les clients pour résoudre les problèmes, répondre aux questions et aider à améliorer nos produits. Vous passerez beaucoup de temps à travailler avec les clients et encore plus de temps à travailler avec votre équipe pour résoudre les problèmes et développer des solutions.

Nous recherchons des personnes capables de gérer plusieurs priorités, de bien interagir avec les autres et d'aimer les défis. C'est un groupe amusant et solidaire, et nous voulons des gens qui peuvent apporter leur énergie et leur savoir-faire pour rendre notre équipe encore plus forte.

Si cela vous ressemble, faites-le nous savoir!

Ton rôle:

  • Travaillez directement avec les clients et les fournisseurs tiers pour comprendre, analyser et résoudre les problèmes techniques.
  • Effectuer une analyse des causes profondes.
  • Triage et résolution des problèmes, en collaboration avec des groupes internes et externes.
  • Documenter les processus et les résolutions.
  • Développer une connaissance approfondie des produits DDC.
  • Apprenez et utilisez les outils, processus et procédures d'assistance DDC.
  • Aider avec des projets spéciaux supplémentaires comme assigné.
  • Offrez la flexibilité de travailler sur n'importe lequel des quarts de support, un quart de travail rotatif le samedi et des heures supplémentaires

Qualifications:

Ce que nous recherchons:

  • Bilingue français / anglais
  • 2-3 ans d'expérience en support technique
  • Capacité démontrée à fournir un service client de haute qualité et à aider nos clients à devenir des «fans enthousiastes» de Dealer.com.
  • Excellentes compétences de communication verbale et écrite
  • Excellente attitude et esprit de collaboration
  • Capacité à effectuer plusieurs tâches à la fois et à performer dans un environnement au rythme rapide
  • Solides compétences analytiques
  • Maîtrise des systèmes et applications logiciels de dépannage

Expérience avec un ou plusieurs des éléments suivants (Préféré)

  • Méthodologies de dépannage
  • HTML
  • Courrier électronique
  • Réseau
  • L'analyse des données
  • DNS
  • Configuration du navigateur
  • Flash
  • Java
  • Mac, Windows, iOS
  • Application de support à distance

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

 

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.   

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Job ID: 208611

=======================================================================================

 

Primary Location: Montreal QC , Montreal , QC , CA

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 208611

 

 

Dealer.com, an automotive brand of Cox Automotive Canada, is currently seeking a Bilingual Technical Support Representative with troubleshooting experience to join our team.

Our Dealer Support team makes things more than fair for our customers. In our team, technical aptitude is important, but also a good attitude, a collaborative spirit and a curious mind.

Support representatives work with customers to resolve issues, answer questions, and help improve our products. You will spend a lot of time working with clients and even more time working with your team to solve problems and develop solutions.

We are looking for people capable of managing multiple priorities, interacting well with others and enjoying challenges. It's a fun and supportive group, and we want people who can bring their energy and expertise to make our team even stronger.

If this sounds like you, let us know!

Your role:

  • Work directly with customers and third-party vendors to understand, analyze, and resolve technical issues.
  • Perform root cause analysis.
  • Triage and resolution of problems, in collaboration with internal and external groups.
  • Document processes and resolutions.
  • Develop in-depth knowledge of DDC products.
  • Learn and use DDC support tools, processes and procedures.
  • Assist with additional special projects as assigned.
  • Offer the flexibility to work on any of the support shifts, a rotating Saturday shift and overtime

Qualifications:

What we are looking for:

  • Bilingual French / English
  • 2-3 years of technical support experience
  • Demonstrated ability to provide high quality customer service and help our customers become “enthusiastic fans” of Dealer.com.
  • Excellent verbal and written communication skills
  • Excellent attitude and spirit of collaboration
  • Ability to multitask and perform in a fast paced environment
  • Strong analytical skills
  • Proficiency in troubleshooting software systems and applications

Experience with one or more of the following (Preferred)

  • Troubleshooting methodologies
  • HTML
  • Email
  • Network
  • Data analysis
  • DNS
  • Browser configuration
  • Flash
  • Java
  • Mac, Windows, iOS
  • Remote support application

Who we are

About Cox Automotive

There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

 

About Cox 

We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us,   

Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

 

Job ID: 208611

 

========================================================================================

Primary Location: Montreal QC , Montreal , QC , CA

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 208611

 

 

Dealer.com, an automotive brand of Cox Automotive Canada, is currently seeking a Bilingual Technical Support Representative with troubleshooting experience to join our team.

Our Dealer Support team makes things more than fair for our customers. In our team, technical aptitude is important, but also a good attitude, a collaborative spirit and a curious mind.

Support representatives work with customers to resolve issues, answer questions, and help improve our products. You will spend a lot of time working with clients and even more time working with your team to solve problems and develop solutions.

We are looking for people capable of managing multiple priorities, interacting well with others and enjoying challenges. It's a fun and supportive group, and we want people who can bring their energy and expertise to make our team even stronger.

If this sounds like you, let us know!

Your role:

  • Work directly with customers and third-party vendors to understand, analyze, and resolve technical issues.
  • Perform root cause analysis.
  • Triage and resolution of problems, in collaboration with internal and external groups.
  • Document processes and resolutions.
  • Develop in-depth knowledge of DDC products.
  • Learn and use DDC support tools, processes and procedures.
  • Assist with additional special projects as assigned.
  • Offer the flexibility to work on any of the support shifts, a rotating Saturday shift and overtime

Qualifications:

What we are looking for:

  • Bilingual French / English
  • 2-3 years of technical support experience
  • Demonstrated ability to provide high quality customer service and help our customers become “enthusiastic fans” of Dealer.com.
  • Excellent verbal and written communication skills
  • Excellent attitude and spirit of collaboration
  • Ability to multitask and perform in a fast paced environment
  • Strong analytical skills
  • Proficiency in troubleshooting software systems and applications

Experience with one or more of the following (Preferred)

  • Troubleshooting methodologies
  • HTML
  • Email
  • Network
  • Data analysis
  • DNS
  • Browser configuration
  • Flash
  • Java
  • Mac, Windows, iOS
  • Remote support application

Who we are

About Cox Automotive

There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

 

About Cox 

We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us,   

Cox is an Equal Employment Opportunity employer - All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

 

Job ID: 208611