BILINGUAL TECHNICAL SUPPORT REPRESENTATIVE | Dealer.com

  • Cox Automotive Canada
  • Montreal, QC, Canada
  • Jan 23, 2021
Full time Customer Service General Information Technology (IT)

Job Description

Primary Location: Montreal QCMontrealQC, CA

Other Locations: Mississauga, ON;

Division: Cox Automotive

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 210594

 

 

This is a remote position and can be located anywhere in Canada

Dealer.com, a Cox Automotive Brand, is currently looking for a Bilingual Technical Support Representative with troubleshooting experience to join our team

Our Dealer Support team makes things more than right for our customers.  On our team, technical aptitude is important, but so is a great attitude, a collaborative spirit and a curious mind.  

Support Representatives work with customers to resolve issues, answer questions, and help make our products even better.  You’ll spend a lot of time working with customers, and even more time working with your team to troubleshoot problems and develop solutions.

We are looking for people who can handle multiple priorities, play well with others, and love a challenge. This is a fun and supportive group, and we want people who can bring their energy and their know-how to make our team even stronger.

If this sounds like you, let us know!

 

Your Role:

  • Work directly with customers and 3rd party providers to understand, analyze and troubleshoot technical problems.
  • Perform root cause analysis.
  • Triage and resolve issues, working with both internal and external groups.
  • Document processes and resolutions.
  • Develop extensive knowledge of DDC products.
  • Learn and utilize DDC support tools, processes and procedures.
  • Assist with additional special projects as assigned.
  • Provide flexibility to work any of the Support shifts, a rotating Saturday shift, and extra hours

 

Qualifications:

Ce que nous recherchons:

  • Bilingue français / anglais
  • 2-3 ans d'expérience en support technique
  • Capacité démontrée à fournir un service client de haute qualité et à aider nos clients à devenir des «fans enthousiastes» de Dealer.com.
  • Excellentes compétences de communication verbale et écrite
  • Excellente attitude et esprit de collaboration
  • Capacité à effectuer plusieurs tâches à la fois et à performer dans un environnement au rythme rapide
  • Solides compétences analytiques
  • Maîtrise des systèmes et applications logiciels de dépannage

Expérience avec un ou plusieurs des éléments suivants (Préféré)

  • Méthodologies de dépannage
  • HTML
  • Courrier électronique
  • Réseau
  • L'analyse des données
  • DNS
  • Configuration du navigateur
  • Flash
  • Java
  • Mac, Windows, iOS
  • Application de support à distance

 

 

What we offer:

  • Full time employment with one of the global leaders in automotive remarketing realm
  • 5 weeks paid vacation per year
  • Generous Insurance plan paid by Cox Automotive Canada (medical, dental, life, disability).
  • RRSP contribution plan
  • Venngo Discount programs
  • Fast paced, multicultural work environment
  • Career pathing – opportunity for development and advancement within Cox Automotive family of companies
  • Opportunity for involvement with local communities though company sponsored volunteering program
  • Cox Automotive Canada was named one of Greater Toronto’s Top Employers

 

Who We Are

 

About Cox Automotive

 

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

 

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.   

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. 

Job ID: 210594