• Cox Automotive Canada
  • 2233 Argentia Rd, Mississauga, ON, Canada
  • Jan 23, 2021
Full time Customer Service Management Marketing Service Department

Job Description

Primary Location: 2233 Argentia RdMississaugaON, CA

Other Locations: Washington, DC; Miami, FL; Orlando, FL; Atlanta, GA; Chicago, IL; Baltimore, MD; Springfield, MA; Detroit, MI; Saint Louis, MO; Buffalo, NY; Manhattan, NY; East Greenbush, NY; Philadelphia, PA; Burlington, VT; Toronto, ON; Montreal, QC; Moncton, NB;

Division: Cox Automotive

Job Level: Individual Contributor

Travel: Yes, 50 % of the Time

Schedule: Full-time

Shift: Day Job

Requisition Number: 202000733



Xtime, a Cox Automotive Brand, is currently hiring a Senior Performance Consultant (must be French bilingual) to join our team.


**This is a remote position that needs to sit along the East Coast (Canada or US) near a major airport**


It’s an exciting time to work at Xtime! Every day, consumers and automotive dealers connect with each other using our software. Whether it’s scheduling service appointments through a variety of devices (web, mobile phone, in-vehicle), looking up the repair history for your vehicle, or finding prices or promotions for repairs and maintenance, our Spectrum™ suite of products has not only revolutionized the way people look for repair and maintenance services, but is also transforming how consumers, dealers, and manufacturers interact. Xtime is leading that transformation.


The Xtime Senior Performance Consultant position is responsible for conducting in-dealership consulting activities while displaying a comprehensive understanding of Xtime product(s), associated functionality, and automotive dealership operations.  The Senior Performance Consultant is responsible for client retention within their assigned client group.


Retain assigned client accounts in line with goals

Partner with client to coach/teach/train fixed operations/service-drive best practices.

Build relationships with key users& decision maker.

Manage engagements across assigned client base in line with daily goals.

Ensure effective set up and execution of key activities in the pre-launch process of new clients. Analyze client software utilization data to identify at risk scenarios and or other corrective actions

Proactively address at risk situations with client base.

Schedule and manage calendar/client meeting invitations across client base.

Maintain a solid working knowledge of all related product functionality.

Effectively communicate product enhancements/changes as and when required.

Harvest and upsell to current clients when and where applicable. 

Create raving fans by ‘wowing” clients with exceptional customer service and support.




Bachelor’s Degree in business management, account management or related field preferred OR equivalent combination of education and work-related experience.

5+ years Automotive Industry experience retail automotive dealership experience/background in dealership fixed operations. 


Bilingual in French and English


Comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership 

Experience in working with software solutions advantageous. 


Must be able to travel 50% of the time (ability to travel for in-store engagements as needed)



Possess strong organizational skills. 


Must have excellent communication & interpersonal skills and have the ability to communicate at all levels. 

Must have excellent telephone manner & verbal presentation skills. 

Experience in webinar communications advantageous. 

Experience of SalesForce CRM would be advantageous. 

Must be computer literate (including Excel, Outlook & Word). 







Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.


About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.   

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.


Job ID: 202000733