Job Description
Bill Mathews Motors is looking for a Service Manager to join our team.
Temiskaming Shores is a gorgeous small town filled with potential. It has everything you need including great schools, a great view of the lake and a wonderful community.
*Relocation Assistance available for the right candidate
Responsibilities
- Scheduling service appointments
- Opening work orders and describing clearly and accurately the specific customer problems and needs
- Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
- Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
- Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
- Keeping customer informed of the repair progress and communicating the need for additional work when needed
- Explaining warranty policies and factory-recommended maintenance schedules to customer
- Staying up to date on technical and performance information on all vehicles serviced by the dealership
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
- Handling customer inquiries and complaints in a timely and effective manner
Qualifications
- Minimum 2 year related customer service experience
- Post-Secondary diploma or equivalent related experience
- Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
- Basic mechanical and automotive product knowledge
- Ability to communicate technical information in a manner that customers understand
- Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
- Highly effective listening, communication and customer service skills
- Thrives in a fast paced environment, working well under pressure
- Excellent organization and multi-tasking abilities. Detail oriented Team player but also able to work independently
On September 8, 1955 Jack Mathews and The Ford Motor Company of Canada signed a Dealer Sales & Service Agreement. Now over 60 years later we continue to provide our customers with “The Best of Sales and Service” As shown below with the 1956 Ford F100 and the redesigned F150 vehicles have changed significantly over the years. We have kept pace with these changes. All of our Sales, Parts and Service staff are trained in today’s vehicles and technology. We invest in the latest tools and equipment to ensure your satisfaction with your vehicle.
W.A. (Bill) Mathews.