SERVICE ADVISOR | Bill Mathews Motors

  • Bill Mathews Motors
  • Bill Mathews Motors, Armstrong Street North, New Liskeard, ON, Canada
  • Jan 21, 2021
Full time Customer Service Service Department

Job Description

Bill Mathews Motors is looking for a Service Advisor to join our team.

Temiskaming Shores is a gorgeous small town filled with potential. It has everything you need including great schools, a great view of the lake and a wonderful community.

Responsibilities

  • Scheduling service appointments
  • Opening work orders and describing clearly and accurately the specific customer problems and needs
  • Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
  • Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
  • Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
  • Keeping customer informed of the repair progress and communicating the need for additional work when needed
  • Explaining warranty policies and factory-recommended maintenance schedules to customer
  • Staying up to date on technical and performance information on all vehicles serviced by the dealership
  • Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
  • Handling customer inquiries and complaints in a timely and effective manner

Qualifications

  • Minimum 2 year related customer service experience
  • Post-Secondary diploma or equivalent related experience
  • Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset
  • Basic mechanical and automotive product knowledge
  • Ability to communicate technical information in a manner that customers understand
  • Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
  • Highly effective listening, communication and customer service skills
  • Thrives in a fast paced environment, working well under pressure
  • Excellent organization and multi-tasking abilities. Detail oriented Team player but also able to work independently