HEAD DETAILER | Northwest Lexus

  • Policaro Group
  • Northwest Lexus, Queen Street East, Brampton, ON, Canada
  • Oct 16, 2020
Full time General

Job Description


Policaro Group is currently the steward of eight franchises representing seven brands – Porsche, Acura, BMW, Harley-Davidson, Lexus, Honda, and Toyota. We are currently recruiting a Lead Detailer to join our growing team at Northwest Lexus!

What you will do:

  • Manage and supervise the workflow of the detail department to ensure all work is completed to standards and to schedule
  • Supervise all detail staff and monitor performance and attendance and report to the Service Manager
  • Create and maintain wash bay attendant & detailer schedule
  • Assist with recruitment as needed, including hands-on interview
  • Perform all aspects of New & Pre-owned detailing for all sold vehicles which can include: exterior washing, polishing, wet sanding, and waxing, paint touch up, interior shampoo, leather cleaning, windows, detail the interior trim and engine shampoo.
  • Perform all aspects of detailing as listed above with regards to Demo’s and Pre-Owned vehicles for sale
  • Perform a Quality Control inspection of all vehicles prior to the vehicle leaving the detail department
  • Update the status of each vehicle in Reynolds & Reynolds & Delivery Board when vehicles are started, and when finished
  • Coordinate dispatching and flow of all wash and detailing work
  • Monitor control of the detail product inventory and report recommended product reorder to Service Manager
  • Ensure that all detailing supplies are replenished as necessary with quantity authorization from Service Manager, and that these products are used only for customer and dealership vehicles
  • Control and maintain detail bay area cleanliness and organization to ensure a safe and productive workspace
  • Additional related duties as required.

What you will need:

  • Previous experience preferred
  • Well versed in Reynolds and Reynolds/ ERA - Ignite
  • Exceptional customer service skills
  • Proven track record in CSI/QC

What we offer:

  • Comprehensive group benefits (health, dental, vision, LTD, STD)
  • Management support
  • Training opportunities
  • Tuition reimbursement

Reference ID: NWLDT1020

Job Types: Full-time, Permanent


  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Store discount
  • Vision care
  • Wellness program


  • Monday to Friday


  • Detailer: 4 years (Required)
  • Supervisory: 1 year (Required)

Work remotely:

  • No