SERVICE ADVISOR | Northwest Lexus

  • Policaro Group
  • Northwest Lexus, Queen Street East, Brampton, ON, Canada
  • Oct 16, 2020
Full time Customer Service Service Department

Job Description


Policaro Group is currently the steward of seven franchises representing six brands – Porsche, Acura, BMW, Lexus, Honda, and Toyota. We are currently recruiting a Service Advisor to join our growing team at Northwest Lexus!

What you will do:

  • Setting, confirming and preparing for appointments with customers to expedite their service experience
  • Determining vehicle needs based on customer information and a vehicle walk-around
  • Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
  • Producing repair orders for customers with full transparency including cost and time estimates
  • Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
  • Follow-up with customers on the status of their vehicle, based on how the customer wants to be informed
  • Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information

What you will need:

  • Previous experience preferred
  • General mechanical knowledge
  • Well versed in Reynolds and Reynolds/ ERA - Ignite
  • Exceptional customer service skills
  • Proven track record in CSI

What we offer:

  • Comprehensive group benefits (health, dental, vision, LTD, STD)
  • Management support
  • Training opportunities
  • Tuition reimbursement

Job Types: Full-time, Permanent


  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Store discount
  • Tuition reimbursement
  • Vision care
  • Wellness program


  • Monday to Friday
  • Weekends


  • Luxury Automotive Dealership: 1 year (Required)
  • Service Advisor: 2 years (Required)