SERVICE COORDINATOR | Fines Ford

  • Fines Ford Lincoln
  • Fines Ford Lincoln, Simona Drive, Bolton, ON, Canada
  • Oct 05, 2020
Full time Administration Business Development Centre (BDC) Customer Service Service Department

Job Description

he Service Coordinator will support the Service department in ensuring that customer appointments can be booked in an efficient & accurate manner and that customer inquiries can be answered in a timely fashion.

Hours of work: 8am – 5pm, Monday to Friday

Responsibilities:

• Performing inbound/outbound calls for service department

• Service/Appointment Reminders, reaching out to no shows & rescheduling appointments

• Support seasonal campaigns and recall notices

• Book appointments with attention to Manufacturer/Dealer recommended maintenance schedules

• Respond to all customer emails with accurate information and in a timely fashion

• Cashing out customers at the end of their appointment

• Retrieve customers from the lounge to inform them that their vehicle is ready

• Provide additional administrative support as directed by the Customer Experience Manager (ie: warranty administration/submission, recall administrative support, seasonal campaign support, etc)

• Work in conjunction with the Parts & Service team to provide excellent Customer Service

Skills and Attributes

• Positive & professional attitude • Responsive to customer inquiries in a timely manner • Ability to multi-task and manage competing customer inquiries, calls, emails, etc. • Strong organizational skills and a keen attention to detail • Confident with learning new computer programs/software • Excellent communication skills – written, verbal (in-person and over the phone)

Experience • Previous experience in similar role is preferred

• Customer service experience

Qualifications

• Valid Ontario Driver’s License • Clean driver’s abstract