SERVICE APPOINTMENT COORDINATOR | Gyro Mazda

  • Gyro Auto
  • Gyro Mazda, Laird Drive, East York, ON, Canada
  • Oct 01, 2020
Full time Administration Customer Service General Service Department

Job Description

Gyro Group of Compaines is now hiring a Service Appointment Coordinator to join our team! As a Service Appointment Coordinator, you will handle both inbound and outbound scripted calls and setting/confirming appointments for service customers. If you are energetic, well-spoken and have a passion for delivering excellent customer service with a "Team Player" attitude, PLEASE APPLY!

We thank all candidates for their interest however, only individuals selected for an interview will be contacted.

Responsibilities:

  • Scheduling service appointments for clients vehicles in a courteous and efficient manner
  • Answering incoming calls
  • Confirm appointments and reschedule missed appointments
  • Directing all customer inquiries accordingly
  • Handling customer inquiries by phone and email
  • Identify and escalate priority issues
  • Follow up calls
  • Assist in-person customer overflow on Service Advisor desk as required

Required Skills:

  • Previous experience in similar role considered an asset
  • Excellent verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organizational Skills
  • Team work
  • Multitask

Candidates must be able to commit to a flexible, 40-hour weekly shift (including rotating Saturdays and occasional evening hours)