SERVICE ADVISOR | Jackson's Toyota

  • Jackson's Toyota
  • Jackson's Toyota, Mapleview Drive West, Barrie, ON, Canada
  • Sep 17, 2020
Full time Customer Service Service Department

Job Description

Jackson’s Toyota has an immediate opening for a full-time Service Advisor. The successful incumbent is an experienced professional who quickly builds rapport with customers and can successfully multi-task in a busy and dynamic Service department. The successful incumbent must be available to work 1 evening alternating weeks and alternating Saturdays to support the needs of our customers. The role reports to our Service Manager

Responsibilities

The Service Advisor has a wide variety of responsibilities, including but not exclusive to: • Greeting customers on the phone or in person • Scheduling appointments • Explaining the nature of repairs to customers, liaising between the technician and the customer • Providing repair recommendations to customers • Advising customers how to maintain their vehicle • Selling parts & labour • Providing an extraordinary experience for all Jackson’s Toyota customers • Utilizing Toyota corporate programs when required • Providing updates and escalating issues, when required, to the Service Manager Skills and Attributes • An Advisor who interacts with customers in a kind, empathetic and professional manner • Ability to handle a high volume of customers/appointments without sacrificing accuracy • Ability to build rapport with customers • Detail oriented and highly organized • Team player who knowledge shares with peers and manager • Excellent written & verbal communication skills

Experience • Appointment booking experience in a shop or dealership • Previous experience with Serti is an asset, but not mandatory • Previous Toyota/Lexus experience is an asset, but not mandatory Qualifications • Valid Ontario Drivers License and a clean driving record Compensation and Benefits/Perks • Competitive base salary and performance based monthly bonuses • Comprehensive benefits plan. • Working for an established family owned & operated dealership in Barrie, a large waterfront community on the western shores of Lake Simcoe.