Experienced Automotive Service Manager required for Roadsport Chrysler
Roadsport Chrysler has an opportunity to move your career into the fast lane! Are you motivated, a self-starter, a qualified Chrysler Service expert and a customer service professional who is ready to shift your career into high gear, Roadsport Chrysler has the right next professional step for your career!
**The Company: Roadsport Chrysler is family business which has a strong and committed Team with many years of experience satisfying our customers' needs. We employ people who possess ideal characteristics, ability, experience, education and character. Our commitment to excellence in Customer Service is based on our long-standing belief that each of our customers represents the overall success of our business. Our customers appreciate our support in making their vehicle ownership a pleasant experience and know they can rely on us for all their automotive needs. For more information please view our website: http://www.roadsportchryslerdodgejeepram.com
The Job: Service Manager’s responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set, manage and achieve our Customers service expectations the first time and every time. The candidate must have previous Service Manager experience and the ability to: • Be a leader, providing support and consultation to the Service and Parts • Driven by excellence and quality results, you are accountable for the efficient operations of both departments and achievement of financial, quality and customer satisfaction goals • Driven by aligned management goals and practices which encourage employees are accountable to achieving them. • Dedicates time to oversee the day-to-day operations of the Drive-Thru, Service Department and the Parts Department. • Ensures Employees are using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicles • Governed by Roadsport mission, values and business goals, the Service Manager is professional and leads the way by personal example. • Ensure all service and parts employees are achieving the highest service standards and ensuring timely completion of assigned work • Ensures that the customers are advised of the status of their vehicles, based on how they want to be informed • Take 'ownership' and accepts accountability for delivering above average service levels and sales results • Gaining superior product knowledge to effectively provide service maintenance requirements and warranty information • Prepare an annual operating budget including KPI’s, goals and objectives for each department. The plan includes sales projections, staffing requirements, customer satisfaction goals and requisite training plans. • Meet weekly with the Service and Parts Management to review KPIs and sales. • On a daily basis review DealerPILOT time and attendance process and statistics to ensure efficiency • Establish expectations for Facility Cleanliness and Employee Attire. Ensure the expectations are upheld. • Ensure all Health & Safety policies are followed and that all Employees have completed their Chrysler and DealerPILOT Training
**The Qualifications required: ** • 5 year’s previous working experience as a Service Manager in an Automotive Dealership or the equivalent. • Must exceed national benchmarks relating to Service and Parts standards as measured by CSI, Chrysler Reports, Mystery Shops, and In-Dealership audits. • Create a strong culture that fosters open communication, continuous improvement and quality results • Must have a valid driver’s license and a clean driver’s abstract report. • Able to effectively communicate: verbally, in writing and listening. • Strong attention to detail. Identify opportunities for improvement and partner with colleagues to improve • Chrysler experience is considered an asset. • Able to manage people sensitively, tactfully, diplomatically, and professionally at all times. • Post-Secondary diploma or equivalent • Must be able to work evenings and on Saturday's • Results driven with a customer focus • General mechanical knowledge • Well versed in CDK • Exceptional customer service skills • Proven track record in highest CSI scores • A positive attitude with the ability to work both in a team setting & independently The Compensation: • Welcoming Culture • Competitive Compensation and Employee Benefits Package • Volume and CPI bonuses • A leadership team that trains and mentors its Employees to ensure success for new team members. • Opportunities for Advancement • No Sunday or holiday work, more time for your family • Great Team Members and a fun place to work!
We offer continuous training and mentoring because we are committed to your career success and we invest in your future. If you feel you have what it takes to **join our Team…apply now by sending your resume ** *All candidates must be eligible to work in Canada. We thank all applicants for their interest, however, only those selected for an interview will be contacted.