SERVICE ADVISOR | Policaro BMW

  • Policaro Group
  • Policaro BMW, Coachworks Crescent, Brampton, ON, Canada
  • Jul 30, 2020
Part time Customer Service Service Department

Job Description

Policaro Group is currently the steward of eight franchises representing seven brands – Porsche, Acura, BMW, Harley-Davidson, Lexus, Honda, and Toyota. We are currently looking for a full-time Service Advisor to join our growing team at Policaro BMW!

What you will do:

  • Setting, confirming and preparing for appointments with customers to expedite their service experience
  • Determining vehicle needs based on customer information and a vehicle walk-around
  • Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
  • Producing repair orders for customers with full transparency including cost and time estimates
  • Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
  • Follow-up with customers on the status of their vehicle, based on how the customer wants to be informed
  • Gaining superior product knowledge to effectively help customers with service maintenance requirements and warranty information

What you will need:

  • Previous sales experience preferred
  • Exceptional customer service skills
  • Proven track record in CSI

What we offer:

  • Competitive pay
  • Comprehensive group benefits (health, dental, vision, LTD, STD)
  • Management support
  • Training opportunities