APPOINTMENT COORDINATOR | Zanchin Auto Group

  • Zanchin Auto Group
  • Vaughan, ON, Canada
  • Jul 27, 2020
Full time Administration Business Development Centre (BDC) Customer Service Parts & Accessories Department Service Department

Job Description

The Zanchin Automotive Group is currently seeking an Appointment Coordinator to join our team. We are in search of Customer Service Experts that exhibit exceptional Customer Service Skills. Our company provides an excellent work environment and provides the tools necessary to be successful and grow with our expanding auto group.

Qualifications:

  • 1-3 years' customer service or Call Centre experience
  • Previous experience in an Automotive Dealership is an asset
  • Must be willing to spend large portion of the workday making both inbound and outbound calls to Customers.
  • Must be able to work evenings and Saturdays as scheduled.
  • High School Diploma or equivalent.

Job Duties:

  • Contact customers daily to confirm upcoming appointments, verify/update customer data, and capture email address
  • Answer Inbound calls with customer inquiries/appointment dates and times
  • Check frontline Dealership Service Appointment Calendar and properly schedule appointments
  • Outbound calling to confer with customers in order to provide information about recommended maintenance and services, warranty Recalls or Campaigns, overdue for service, service reminders, special order parts, missed appointments
  • Outbound calling with promotional offers to targeted customers for service
  • Respond to email inquiries quickly and efficiently
  • Maintain an average goal of 100 Outbound calls daily
  • Schedule Service appointments
  • Maintain a pleasant telephone manner and assist customers as required

Benefits

Give us the right attitude, we'll give you the rest. We offer a great compensation package including a full benefit program, management support, team atmosphere, and training programs.

If you meet the qualifications and want to kick start your career in the Automotive Industry then apply today!

The Zanchin Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations for disability during the recruitment process, please indicate this in your application.

*All candidates must be eligible to work in Canada. We thank all applicants for their interest, however, only those selected for an interview will be contacted.