Primary Location: 2233 Argentia Road, Mississauga, ON, CA
Division: Cox Automotive
Job Level: Manager/Senior Manager
Travel: Yes, 25 % of the Time
Shift: Day Job
Requisition Number: 203225
About NextGear Capital Canada
NextGear Capital is a subsidiary of Cox Automotive and one of the world’s largest automotive inventory financing institutions. NextGear Capital, together with its affiliates, provides flexible lines of credit and capital solutions to over 22,000 dealer clients worldwide. The company offers state-of-the-art online and mobile account management tools, market-specific industry analytics, dealer performance data and collateral protection to its clients globally. NextGear Capital Corporation is a Canadian company owned and operated by Cox Automotive Canada. For more information about NextGear Capital Canada, visit coxautoinc.ca/brand/nextgear-capital/.
The Director Operations and Customer Service, for NextGear Capital (NGC) Canada is assigned with overseeing the entire customer service experience for the clients, leading and sourcing a team for the Call Center, Specific Source Flooring, Universal Source Flooring, General Administration and Title Status Management. Specifically, the Director will be tasked with ensuring that all desired measurements as it pertains to high performance service in the Call Center, Universal Source, Specific Source Funding environment, and general administration as well as appropriate overhead and budgetary items are in place while additionally ensuring high levels of customer service to internal and external customers. This is achieved through management of the respective department and by introducing and implementing processes to achieve the established goals.
Essential Duties and Responsibilities:
Job Knowledge, Skills and Abilities:
Education and Experience:
On the Job, ongoing
Standing, sitting, walking
Corporate office position.
Some travel may be required.
Who We Are
About Cox Automotive
There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.
We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Job ID: 203225