PRODUCT GENIUS | Serpa Chrysler

  • Serpa Chrysler Dodge Jeep Ram SRT
  • Serpa Chrysler Dodge Jeep Ram, Cowdray Court, Scarborough, ON, Canada
  • Oct 05, 2020
Full time Customer Service Leasing Sales

Job Description

PRODUCT GENIUS REQUIRED: ONE PRICE, STRESS-FREE BUYING

Are you someone who loves to be around automobiles? And likes to learn about them and talk about them? And convey that enthusiasm to others?

Then this might just be for you! The Serpa Automotive Group is seeking a ‘product genius,’ someone who assists sales managers by talking to customers, providing knowledge and answering questions they might have about any vehicle at our Serpa Chrysler Dodge Jeep RAM dealership conveniently located at the 401 and Kennedy Rd. It’s a very important position for us, as customers want information about our vehicles at first and when they receive it, their visit might be more focused as we understand them and their needs better. The successful candidate will be personable, friendly, outgoing, enjoy learning and adaptable to the new COVID-19 business procedures.

As Frank Serpa, our dealer principal and founder said, “In these really troubled times, the most difficult in 25 years serving customers, I had to radically revamp The Serpa Automotive Group’s operations to adapt to the COVID-19 pandemic. There were two important objectives: as an officially designated ‘essential business,’ make sure it thrived while also protecting the health and safety of employees and customers.”

The Serpa name, he added, has long been known for its devotion to superior customer service but this was a new challenge, like no other. To reduce customer stress, we introduced a very innovative and forward-thinking concept: a strictly observed ‘one price, stress-free buying’ online store.

In addition, the Serpa team also adopted the most rigorous hygiene practices, exceeding government guidance, calling it “100% white glove service.” There is constant disinfecting, cleaning, washing and purifying hands and applying covers to seats and steering wheels.

Since we first opened in 1995, our customers have learned to trust us and our motto Respect Trust Enjoy. The Corona virus has challenged us to take that even farther, to great heights and even higher standards. They will remain long after this crisis has passed, which we hope is as soon as possible for everyone. ‘One price, stress-free buying’ is here to stay.