ORDER DESK COORDINATOR / INSIDE SALES REPRESENTATIVE | Toyo Tires Canada

  • Toyo Tires Canada
  • 7791 Nelson Road, Richmond, BC, Canada
  • Mar 11, 2020
Full time Customer Service General Sales

Job Description

Toyo Tires Canada currently has the entry level position of ORDER DESK COORDINATOR / INSIDE SALES REPRESENTATIVE available at our Richmond Head Office and we’re excited to tell you about it !

OVERVIEW The Inside Sales Representative (“ISR”) provides support to the organization in the areas of customer service, sales staff support, ordering, invoicing and general sales department assistance. This position ensures alignment with the initiatives of the Board of Directors, J-SOX and our corporate policies. The ISR liaises, services and builds relationships with internal clients, suppliers and customers. In collaboration with the Sales Team and all departments, the ISR is responsible for the success of Toyo Tires Canada Inc. (“TCI”)

KEY RESPONSIBILITIES

Team Collaboration • Provides input into the Sales Department strategic planning, budgeting, policies, procedures and operations • Promotes and maintains a workplace culture that encourages ethical practices, individual integrity and economic and social responsibility • Provides strong, effective and highly visible team collaboration, is motivated and contributes fully to the realization of TCI’s vision, mission and objectives .

Customer Service / Sales Team Support • Coordinates wholesale, retail, end user and sales team related queries • Handles inquiries regarding customer account pricing, backorders, shipments, stock and invoices • Collaborates with outside sales team on various matters including order status, product status, incoming/outgoing shipments, sales campaign qualifications, customer relation calls and product pricing.

Ordering • Enters data and handles back order releases • Coordinates product waybill shipments with customers, confirming delivery options • Coordinates direct container shipments with freight companies, shipping lines and customers

Invoicing • Invoices shipped products per sales campaign pricing • Verifies pricing is applied to all invoices according to associated programs • Ensures price accuracy of credit note invoices on products The Order Desk Coordinator / Inside Sales Representative performs other duties as assigned.

QUALIFICATIONS • A degree or diploma that contributes to the role and the operation would be considered an asset • Must have a minimum of 2 years’ experience working in a similar role within a customer service, call center, sales-oriented or product distribution environment • Must have experience working with Microsoft Office Suite with emphasis on Excel • May have experience working in an administrative or accounting related position • May have experience working with information and data management systems • Must be willing to participate in ongoing education and training for the role • Must be fluent in English (spoken and written). Fluency in French or another language is considered an asset Due to the nature of this role, we will require successful completion of background checks including employment reference and criminal record.

LOCATION & HOURS • Will be based at Richmond, BC Head Office (7791 Nelson Road, Unit 120) • Google map office location : https://goo.gl/maps/7AVtcgkrNHPgT9Gb7 • Full-time year round 40 hours per week (Mon – Friday, 8am-5pm)

GREAT REASONS TO JOIN OUR TEAM • Competitive salary based on experience and proven abilities • Comprehensive benefit package (with HCSA) after the completion of 3 months of service • An RRSP matching (up to 5%) after one year of service • A great professional development program • Free on-site parking • Unbelievable product discounts • Transit accessible office • An annual fitness credit of $125 to help you with memberships or equipment • A close-knit operation with great opportunities to learn and develop • Team building and social events including BBQ’s, bowling nights, holiday parties and more!

APPLICATION PROCESS If you are interested in applying for this exciting opportunity, please forward your updated resume and cover letter (pdf or word formats only). In the subject of your email kindly indicate INSIDE SALES REPRESENTATIVE. TCI is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status or any other basis protected under federal, provincial or local legislation. We thank all applicants in advance for their interest in this position however only those local candidates who are legally entitled to work in Canada will be contacted. Due to the volume of applications we receive, we are unable to respond to phone, in person or agency inquiries