• Pfaff Automotive Partners
  • Hallmark Toyota, 1st Line East, Orangeville, ON, Canada
  • Feb 09, 2020
Full time Administration Business Office / Finance & Insurance Customer Service Leasing Management Sales

Job Description

Pfaff Automotive

Pfaff Automotive Partners is a group of automotive enthusiasts who share a passion for cars, motorcycles and motorsports. Pfaff is voted one of Canada’s Best Managed Companies 9 years in a row and is a two-time winner of the Canadian AutoWorld Dealership Employer of Choice awards (CAWEOC).


Pfaff Hallmark Toyota in Orangeville is expanding and growing their team. We are actively searching for a polished and professional Full-Time Financial Service Manager .This role is responsible for connecting with clients, building rapport and nurturing relationships.

Primary Responsibilities

- General duties of this role is to produce additional revenues for the dealership by selling finance and insurance packages.
- Suitable candidates will thrive in a fast-paced, team and customer-focused environment and provide an exceptional customer service experience
- Establishes and maintains good working relationships with several finance sources, including the manufacturer and secures competitive interest rates and finance programs
- Processes finance and lease deals accurately and fairly through financial sources
- Converts cash deals to finance as appropriate
- Understands and complies will all federal and provincial regulations that affect the new and used vehicle and finance departments
- Review of sales agreement with the customer to ensure vehicle, options and price are correct
- Completes credit application with customer and discusses payment terms. Obtains credit approval and notifies customer of credit approval or any conditions
- Provides customers with thorough explanation of aftermarket products and extended warranties
- Completes paperwork necessary for automobile sales and leases in a timely and efficient manner
- Checks all paperwork for correct title, lien information, taxes etc. before forwarding to accounting.
- Performs lien check on all trade-ins and confirms payout/lien amount with financial institution and confirms buyout terms
- Sets-up and maintains a program which will ensure 100 percent turnover to the F&I department
- Provides Sales Managers and salespersons with current information about finance and lease programs
- Trains the sales staff on the benefits of financing, insurance and extended service programs
- Works with the salespersons to secure the required profit margins from every sale
- Prepares documents, reports etc. as required

Required Skills and Experience

- A minimum of 2 to 4 years in an Automotive Sales & Finance role
- Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorer and Outlook
- Excellent interpersonal, communication (verbal & written English) and customer service skills
- Detail-oriented, aptitude for numbers and exceptional analytical skills
- Ability to build relationships with lending institutions
- Ability to interpret/evaluate credit bureau reports
- Ability to work efficiently and effectively under pressure with simultaneous deadlines

Pfaff’s Competitive Benefits

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health & Dental and extended Health Care
- Employee Assistance Program
- Tuition ReimbursementIf you are passionate, customer focused and thrive in a team environment, apply via our website or this advertisement.

We thank all applicants for their response; however only those considered for an interview will be contacted.*Pfaff Automotive is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.