SERVICE ADVISOR | TriStar Mercedes-Benz

  • Steele Auto Group
  • TriStar Mercedes-Benz, Rothesay Avenue, Saint John, NB, Canada
  • Jan 18, 2020
Full time Customer Service Service Department

Job Description

TriStar Mercedes-Benz in Saint John, NB has an immediate opening for a Service Advisor.

As a Service Advisor, you are the dealership’s front-line customer-relations and service representative. Overall responsibilities include explaining recommended service work in the service department and consulting with customers about additional needed services.

As the ideal candidate for this role, you have experience working directly with customers in a customer service and/or sales role.

Responsibilities:

  • Determine automotive problems and services by listening to customer's description of symptoms and clarifying description of problems.
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develop estimates by costing materials, supplies, and labour.
  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
  • Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns.
  • Maintain automotive records by recording problems and corrective actions planned.
  • Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Desired Skills & Experience:

  • At least three years' customer service experience and proven success in sales.
  • Strong interpersonal skill: a good listener who is able to cultivate relationships.
  • Excellent communication skills
  • Ability to work in a team-driven environment.
  • Good organization and learning skills.

We offer:

·         Full benefits package

·         Company match RRSP program

·         Employee and Family Assistance Program

·         Competitive wages

·         A safe, professional and dynamic work environment

If you want to work for an organization that values and rewards hard work, innovative thinking, and continuous improvement, please apply today; be sure to include your resume and cover letter.

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted.

Steele Auto Group is an Equal Opportunity Employer.  If selected for an interview, please advise us of any accommodations you may require throughout the recruitment process.