CUSTOMER SERVICE REPRESENTATIVE | Fix Auto

  • Steele Auto Group
  • FIX AUTO HALIFAX, 48 Ash Lake Court, Halifax, NS, Canada
  • Jan 18, 2020
Full time Administration Body & Paint Customer Service General

Job Description

Fix Auto requires a Customer Service Representative for their Halifax location.  

As one of Canada’s Best Managed Companies, the Steele Auto Group is committed to the growth and development of our employees. We believe we are only as strong
as our staff, so if you are looking for a challenging, rewarding and exciting career, we invite you to apply today.

As Customer Service Representative, you will have excellent communication and organizational skills and able to work well under pressure and meet set deadlines. You will be working directly with our suppliers and technicians sourcing parts using the online parts catalogue and managing the flow of parts within our shop.

Qualifications:

  • Collision experience is an asset.
  • Knowledge of basic payable/receivable accounting principles
  • Knowledge of MS Office and Excel
  • Knowledge of automotive parts 
  • Problem-solving skills and the ability to make the necessary decisions
  • Excellent communication, presentation, and organizational skills are essential
  • Able to work efficiently as a part of a team as well as independently
  • Able to work well under pressure and meet set deadlines
  • Attention to detail in all areas of work

Responsibilities:

  • Answer phones and greet customers in an understanding empathic manner
  • Book appointments with the co-ordination of the File Auditor, Body Shop Manager and the Assistant Body Shop Manager
  • Reminder calls to customers for next day appointments. Confirm rentals for next day
  • Continuously updating customer on status of vehicle in repair
  • Review production schedule throughout the day with the Body Shop Manager and the Assistant Body Shop Manager
  • Contact any missed appointments and reschedule
  • Manage petty cash and complete daily deposits
  • General filing
  • Ensure safety policies and procedures are adhered to
  • Other reasonable duties and responsibilities as assigned

We Offer:

  • Full benefits package
  • Company match RRSP program
  • Employee and Family Assistance Program
  • Competitive wages
  • A safe, professional and dynamic work environment

If you want to work for an organization that values and rewards hard work, innovative thinking, and continuous improvement, please apply today; be sure to include
your resume and cover letter.

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted.

Steele Auto Group is an Equal Opportunity Employer.  If selected for an interview,please advise us of any accommodations you may require throughout the
recruitment process.