SUPPORT ANALYST | Steele Auto Group

  • Steele Auto Group
  • Steele Auto Group, Basinview Drive, Dartmouth, NS, Canada
  • Jan 18, 2020
Full time General Information Technology (IT)

Job Description

Steele Auto Group has a requirement for a Support Analyst to join their growing Information Technology Team. This role will provide remote and field tech support for a Windows-based environment centered around the Office 365 application suite and industry specific systems. This is a full-time position offering full company benefits and competitive wages. As one of Canada’s Best Managed Companies, the Steele Auto Group is committed to the growth and development of our employees. We believe we are only as strong as our staff, so if you are looking for a challenging, rewarding and exciting career, we invite you to apply today.

Essential Functions:

Act as a first point of contact for technical issues, both software and hardware.

Regularly communicate with customers by phone, or in person, to help them resolve their technical issues in a friendly and approachable manner.

Setting up computers for new hires and other employees and help them with basic tasks such as setting up printers and connecting to SaaS applications such as OneDrive, SharePoint, etc.

Exceptional communication skills

Occasionally, running data cables, and other such physical networking may be necessary.

Ability to travel to our locations. Special projects may require extended stays.

Knowledge, Skills and Experience:

SharePoint experience is a plus

1+ years’ experience working in a technical environment.

A positive attitude and willingness to engage in a highly collaborative atmosphere.

Ability to prioritize and manage time.

Basic understanding of TCP/IP networking, DNS, DHCP, WIFI.

Working knowledge of email technologies.

Experience with remote support tools.

Excellent customer service and communication skills, both written and verbal.

Ability to maintain discretion and confidentiality.

Familiar with Microsoft Office

Additional Requirements:

Must have a reliable vehicle and clean driving record.

Ability to maintain regular, punctual attendance.

Must be able to lift and carry up to 50 lbs.

Must be able to talk, listen, and speak clearly on telephone

We Offer:

·         Full benefits package/Competitive Wages

·         Company match RRSP program

·         Employee and Family Assistance Program

·         A safe, professional and dynamic work environment

If you want to work for an organization that values and rewards hard work, innovative thinking, and continuous improvement, please apply today; be sure to include your resume and cover letter.

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted.

Steele Auto Group is an Equal Opportunity Employer.  If selected for an interview, please advise us of any accommodations you may require throughout the recruitment process.