Fixed Operations Limited was founded by David and Andrea Stephen, David having spent 20 years working through various positions in fixed operations, including Parts Manager, Service Manager and Fixed Operations Director for a group of stores, finally became GM and went on to run three stores before starting Fixed Operations Limited with his wife, Andrea. Andrea started her career in the service department 23 years ago, she held many positions in service including Service Manager, all the while she held onto the warranty processing duties as it was difficult to find a solution that provided better management then she herself could provide. She maintained the warranty duties for all of the dealer groups stores throughout the last 20 years, and truly has an understanding of Nissan's various warranty policies and procedures and an in-depth knowledge of navigating claims though the system. Together they have designed an advanced process to manage warranty claims for their customers with as little disruption to the dealership as possible while keeping key personnel clearly informed of the health of the receivables and status of individual claims.
In today’s world of warranty rules and regulations, it has become more and more difficult to find, train and retain staff in-house for the purpose of warranty administration. Usually the job falls to a junior staff member with duties other than just warranty which usually results in substantial write-offs because the problems are usually not discovered until it's too late, if it's discovered at all. Worse yet, is when the problems with the administration are discovered during a factory audit. Fixed Operations offers a safe, secure, efficient and proactive solution to the typical warranty administration problems, at a cost that is lower than most in-house solutions, so you and your team can concentrate on generating new revenue!