Fines Ford Lincoln

he Service Coordinator will support the Service department in ensuring that customer appointments can be booked in an efficient & accurate manner and that customer inquiries can be answered in a timely fashion. Hours of work : 8am – 5pm, Monday to Friday Responsibilities: • Performing inbound/outbound calls for service department • Service/Appointment Reminders, reaching out to no shows & rescheduling appointments • Support seasonal campaigns and recall notices • Book appointments with attention to Manufacturer/Dealer recommended maintenance schedules • Respond to all customer emails with accurate information and in a timely fashion • Cashing out customers at the end of their appointment • Retrieve customers from the lounge to inform them that their vehicle is ready • Provide additional administrative support as directed by the Customer Experience Manager (ie:...